For those who are hospitalized
In order to protect the lives and health of Kobe City as a core hospital in Kobe City,
We aim to provide quality medical care.
We aim to provide medical care with a particularly high degree of severity. We ask for your understanding and cooperation regarding the following so that as many citizens as possible can use the facilities.
- In order to accept emergency hospitalized patients, you may be asked to move to another ward or room.
- If the attending physician determines that you can leave the hospital, you will be asked to leave the hospital immediately.
- If you are hospitalized with a referral from another medical institution, you will basically be asked to return to the original medical institution.
- Regarding transfer to another hospital or home care, please consult with your doctor and come to the Patient Support Center as soon as possible.
- As a general rule, we will leave the hospital at 10:00.
Hospitalization contact and procedures
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call from hospital
The hospital will contact you by phone regarding the date and time of your admission. Please see the table below for the items required for the procedure on the day of hospitalization.
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procedure
For procedures on the day, please come to the admission and discharge reception on the 2nd floor of the main building.
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completion
After completing the procedure, go to the ward where you will be admitted.
Items necessary for procedures on the day of hospitalization
- Hospitalization application copy
- Patient registration card
- Health insurance card or My Number insurance card
- Information on hospitalization (booklet)
- Recipient certificate of welfare medical expenses and other public expenses
(If you have one) - High-cost medical expenses ceiling certificate (for those who have it)
Please fill out the following and bring it with you
- Hospitalization fee payment form
- Hospitalization history confirmation slip
- Application for loan of hospital clothes (required/unnecessary)
- Hospitalization Set Application Confirmation (only for those who have applied)
- Consent form to enter private room with difference price
(Only for those who enter a private room with room charge difference)
Notes
If you are unable to be admitted to the hospital on the scheduled date or time, please contact the Admissions and Discharge Reception as soon as possible. We will let you know which ward you will be admitted to on the day of your admission.
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medicine
Medications you usually use (only medicine, acupuncture medicine, eye drops, self-injection at home, etc.), medicine notebook, medicine instructions, pacemaker notebook
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toiletries
Soap, shampoo, conditioner, toothbrush, toothpaste, cup, denture case, detergent, shaver, brush, towel, bath towel, etc.
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daily goods
Tissue paper, wet wipes, waste plastic (about 40cm x 40cm), nail clippers, writing utensils, earphones for watching TV, etc.
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clothing
underwear, change of clothes
*Hospital-designated nightwear will be provided (charge applies: 110 yen/day (tax included)), but please let us know if you would like to use your own nightwear.
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overcoat
Indoor footwear (To prevent falls, comfortable shoes are safer.)
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Non-woven mask
Please prepare as many as you need during your stay.
- *Chopsticks, spoons, and cups will be served at the meal. If you need anything else, please contact us individually.
- *If you receive a prescription for medicine at another facility while you are hospitalized, you may not be able to use your health insurance card (you will have to pay the full amount yourself), so please consult with your doctor before visiting the hospital.
- *If you have a reservation ticket for outpatient or examination, please bring it with you.
- *For cash and valuables, please be sure to put it in the safety box (simple safe) on the floor next to each bed and lock it. Correct, don't carry more cash than you need.
- *At our hospital, we have a service where you can use diapers, towels, toothbrushes, etc. on a daily basis.
life in hospital
If you have any problems, opinions, or requests, please do not hesitate to contact the head nurse of the ward.
- *The Director 's rounds and surgery date will be explained at the time of admission.
- *Meal times may vary by about 15 minutes.
There is an extra bed charge, but we have a private room available. (Full payment is required and health insurance is not applied.)
Click here for costsTo enter the ward, you will need the "security card key" that you will receive during the admission procedure. Be sure to carry it with you when you leave the ward. The patient's card key has a prepaid card function. If you want to use the refrigerator, TV, or internet in the hospital room, please charge the card with the necessary amount.
charge and settlement
where possible
- 1F/Hospital Elevator Hall
- 2nd Floor/Admission and Discharge Reception
charge only
where possible
- 3rd to 9th floors / vending machine storage area for each ward
Our clinic offers a service that allows you to use diapers, towels, toothbrushes, etc. on a daily basis.
Please use it for sudden hospitalization and reduction of carry-on luggage.
Please see the leaflet for details.
*Because the use of the above services is a direct contract between the patient and Watakyu Seymour Co., Ltd., payment is required separately from the hospitalization fee.
About the hospitalization setClick here for details
We have released a video for patients scheduled for surgery that summarizes the procedures and points to note from before admission to the hospital until discharge.
For those who will undergo surgery～The process from preparation to discharge～
FAQ
On the day of admission, please prepare the following items and complete the procedures at the reception on the 2nd floor of the main building.
- ・Hospitalization application form copy
- ·Patient registration card
- ・Health insurance card or My Number card
- ・Information on hospitalization (booklet)
- ・Recipient certificate for welfare medical expenses and other public expenses (if you have one)
- ・Certificate of High-Cost Medical Care Expense Limit (for those who have it)
[Please fill out the following and bring it with you]
- ・Hospitalization fee payment form
- ・Hospitalization history confirmation slip
- ・Application for loan of hospital clothes (required/unnecessary)
- ・Hospitalization Set Application Confirmation (only for those who have applied)
- ・Agreement to enter a private room with a difference (only for those who enter a private room with a difference in room charge)
Please note that you may not be able to use your health insurance card (you will have to pay the full amount yourself) if you receive a prescription for medicine at another medical institution while you are hospitalized.
Click here for hospitalization proceduresThe main document fees are as follows.
- Certificate of application of the Automobile Liability Compensation Security Law (5,500 yen including tax) / Compulsory automobile liability insurance medical fee statement
- Various certificates (doctor opinion required) (3,300 yen including tax) / pregnancy certificate, birth certificate, etc.
- Various certificates (no doctor opinion required) (2,200 yen including tax) / Medical expenses receipt certificate
- Medical certificate (to be submitted to insurance companies, etc.) (5,500 yen including tax) /
Insurance company (hospitalization/surgery) certificate, pension, physically disabled, etc. - Medical certificate (other than the above) (3,300 yen including tax) / Specific disease (clinical investigation individual card), medical examination certificate, etc.
For other charges, please contact the General Reception Document Desk by phone.
Parking is available (for a fee), but we ask that you come to our clinic by public transportation whenever possible, as parking is limited.
The parking fee is 160 yen/hour.
Click here for detailsYou can also pay by credit card.
Payment in installments and revolving (fixed amount) payment may not be available.
●Available credit cards
In March 2021, we started a convenient deferred payment service for medical expenses that allows you to go home without waiting for your bill. Please use it.
Post-payment service for medical expensesThere is a Sumitomo Mitsui Banking ATM at the entrance on the 2nd floor of the main building.
【business hours】
Weekdays 8:45-19:00, Saturdays 9:00-17:00
*Closed on Sundays and public holidays
See floor mapFrom February 1, 2025, the price for patients who are not Japanese nationals and do not have valid public insurance in Japan will be 30 yen per item.
- For those who are hospitalized
- costs during hospitalization
- Visiting information
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Discharge procedures/
Outpatient after discharge
