Reception procedure
for Returning Patients

The outpatient reception procedure differs slightly between new and returning patients. If you are consulting us for the first time with the present illness, check with the Reception Window for new patients.

Reception information

• Reception time
  
  • 8:45-11:45, Mon-Fri (The reception machine for returning patients is available for use from 7:30-11:45).
• The reception time varies at the clinics below:
  
  • clinics at the Departments of Respiratology, Nephrology, Thoracic Surgery, Pediatrics, Urology, Ophthalmology, Dermatology, Plastic Surgery, Otorinolaryngology, Psychatrics/Neurology, Orthopedic Surgery, and Dentistry/ Oral and Maxillofacial Surgery.
• Clinics closed
  
  • on Saturdays, Sundays, national holidays, and the New Year (December 29-January 3)

Reception procedure

Irrespective of whether you have an appointment or not, first check in using the reception machine for returning patients. This machine is located by the public telephones next to the entrance on the 2nd floor. Insert your consultation card into the machine and operate the machine according to the instructions shown on the screen. On completion, a reception slip is issued with your consultation card. [A new consultation card with a magnetic strip is necessary for checking in using the reception machine. If you have an old consultation card, please exchange it for a new one at Window No. 3 (Reception Window for new patients) of the Central Window on the 2nd floor.]

If you have an appointment ticket, you need not drop the reservation ticket at the reception desk in front of the clinic once you have checked in using the reception machine for returning patients.

If you are visiting a department at which you are presently being treated or have recently been treated without an appointment, please also check in with the reception machine for returning patients. If you are visiting a department for the first time or after a long interval, please undergo the reception procedure at the reception desk of the department.

Other information

• consultation card
  
  • After consultation, we will issue a consultation card. It will remain valid at any of our departments. Please keep it in a safe place and make sure to bring it on each visit.
• Booking procedure
  
  • We make appointments for those who require further visits at the reception desk of each department and give them appointment tickets. Please understand that we cannot rearrange appointments.
• Accounting
  
  • Receive a file of accounting slips (yellow) at the clinic and submit it to the accountant. We will call you as soon as we have finished the calculation, so please pay your bill at the cashier’s desk.
• Drugs
  
  • To those who are prescribed drugs, we will give “drug vouchers” on completion of payment. Check the number on your drug voucher with the numbers shown on the electric signboard, and receive your drugs.
• Insurance certificates
  
  • We must check your insurance certificates once every month. Please make sure to submit them to the receptionist of the department that you consult or the accountant on your first visit each month.
• Others
  
  • Please pay the bills for emergency outpatient treatments within 5 days from the day after treatment (excluding days on which the clinic is closed), in principle. Please check the back of the invoice for methods of payment and outpatient consultations.